SLA and Performance Management

Regardless of what sector that a business is in, technology is a key component for most organizations. You often hear executives “at our core, we are a technology company that provides X”; whether you are providing online streaming of video, fulfilling prescriptions, providing banking services or selling ice cream, technology is often the differentiator between you and your competitors.

Technology is a key component in not only providing goods and services, but also is a significant expenditure for companies. As companies drive towards new products and services they introduce new technology solutions; the ability to effectively and efficiently deliver technology solutions greatly impacts the bottom line of organizations. To improve the effectiveness and timeliness of technology delivery, companies have initiated various IT Optimization programs/strategies including: Continue reading